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Frequently Asked Questions
Pricing What do you mean by "Free Graphics?" Exactly as it sounds, FREE High Quality Full Resolution Custom Graphics Mural. Our products for portable trade show booths will even include Custom Graphics End Caps, no exceptions or fine print. Do I need to pay sales tax? You will only need to pay sales tax if you are located in California, USA. What payment methods are accepted? Our preferred payment method is by credit card (VISA, MASTERCARD, and AMEX) or Paypal. If you do not have these methods of payment, we accept Check, Money Order, or Bank Wire Transfer; however, there will be an associated delay in processing your portable trade show display order. I live outside the USA, and do not have a Credit Card. How do I pay? The best method of payment is through Paypal. If you do not want to open an account with Paypal, you can send payment through International Wire Transfer from you Bank. For International Wire Transfer directions, please contact us. Do you take COD? No, we do not take CODs Do you take check or money order? Yes, however, it will take approximately 10 business days for a check to clear, and 5 business days for a money order to clear, so this payment method is not recommended if you are in a rush. Keep in mind that production of your trade show booth display products will only begin once the payment is completed. How can I get a copy of my receipt/invoice? Your invoice is always emailed to you at the time of the order, if you have lost the receipt for any reason, please email us at support@evadisplays to request a copy of your invoice. Please include the order number in the request. Shipping How much will it cost for shipping? Shipping of our popup display products to most locations is FREE. If your location is too remote and requires extra charges, we will contact you immediately after you order. How do I track my order? We will always send you an automated email with the tracking number once your order has been shipped, you can always check the status of your order by clicking on the "Your Account" link and sign on. How do I change the quantities of my order? Please give us a call if you have questions about your order or need to change the quantities of your order. My product is missing parts, how can I get replacement parts? Please give us a call at 1-877-EVABUYS and one of our helpful representatives will help you resolve your issue. How long does it take for my order to ship? It takes approximately 5 business days for your order to ship once we have confirmed the graphics are okay to print. My order has shipped, how long will it take for me to receive it? We airship all of our products from our production facility, it should take at most 5 business days to get to your location. If you do not receive your order within 5 business days, please give us a call and we will help you track your order for you. Graphics How much will I need to pay extra for customized graphics? All customized graphics are FREE How do I create customized graphics for my display? Go to the Graphics Page and click on the product you ordered, in the PDF graphics guide you will see all the dimensions of the graphics you will need to create in order for your display to look correct. How do I give you my customized graphics? Once you are done with your graphics, please submit them to us by using our upload utility, or by FTP by using the FTP information we provide on our Graphics Page. If you do not have either of those methods, you can mail us your graphics on a CD to our address provided in the Contacts Page. I don't know how to create the graphics, how can I get some help? Please give us a call at 1-877-EVABUYS and ask for an EVADisplays graphic specialist for assistance. Warranties Does my display come with a warranty? Your display FRAME comes with a limited life-time warranty, however your graphics do NOT. I want to return my item because I no longer need it, how do I do it? If the product has not been sent to production, we will receive a full refund. If the product has already been sent to production and it is within 30 days of your purchase, you can return your product for a 50% refund. After 30 days, no returns are accepted. The reason we only return 50% is because we cannot use the customized graphics you created. My product is broken (Dead on Arrival), what can I do? We will replace any products that are broken. We will need you to send pictures to support@evadisplays.com in order for us to clearly see which parts need to be replaced. |
